Delete your account.
Last updated: 5 September 2026
You can delete your Lale account and everything in it at any time, from any of the three doors below. Deletion is permanent: there is no grace period and no way for us to bring a deleted account back. Please read the section on subscriptions first if you have a paid plan.
1.In the Lale app (iPhone, iPad, Android)
- Open the app and go to Home → your profile → Settings.
- Scroll to the bottom and tap Delete account.
- Confirm twice. The account is deleted immediately and the app returns to its welcome screen.
2.On the website
- Sign in at laleturkishlearning.com/login.
- Open Settings and choose Delete account at the bottom of the page.
- Confirm twice. The account is deleted immediately.
3.By email (no app needed)
Email info@laleturkishlearning.com from the address linked to your account with the subject “Delete my account”. We verify the request and delete the account within 30 days, then confirm by email. If you signed up with Apple and chose to hide your email, write from the address you use to receive Apple relay mail and tell us the name on your Lale profile.
4.What is deleted, and what is kept
- Deleted: your sign-in, display name and avatar; all learning progress, streaks, XP and gold; flashcards and mistake records; league history; app settings; downloaded lessons on your device (removed by the app).
- Certificates: the verification page for a certificate you earned stops resolving to your name once the account is gone.
- Kept where the law requires it: purchase and invoice records for paid plans and gold, for as long as tax and accounting rules demand, held by our payment providers (Paddle, Apple, Google). These no longer link to a usable account.
- Backups: deleted data may persist in encrypted database backups for up to 30 days before it is overwritten.
5.Subscriptions — read this before you delete
- Bought in the App Store or Google Play: deleting your Lale account does not cancel the subscription — the store bills it, not us. Cancel it first in your Apple ID or Google Play subscription settings, or it will keep renewing.
- Bought on our website: deleting your account cancels the subscription for you, effective immediately. Nothing further is charged.
- Gold and unused time are not refunded on deletion, except where the law requires it. Store purchases follow the store’s own refund rules.
6.Questions
Anything unclear, or a request that does not fit the steps above? Write to info@laleturkishlearning.com. Our Privacy Policy describes every category of data we hold and your rights over it.