Refund Policy.
Last updated: 3 August 2026
Everything Lale sells is digital content, delivered instantly on laleturkishlearning.com. This page explains how cancellations, refunds and billing problems are handled. It is a summary of — and is governed by — our Terms of Service; if anything here differs from the Terms, the Terms apply.
1.Subscriptions (Plus and Premium)
- Cancel anytime. You can cancel from your account settings at any time. Cancellation takes effect at the end of the current billing period, and you keep full access until then. We do not charge cancellation fees.
- No partial-period refunds. Except where a refund is required by mandatory consumer law, payments already made are non-refundable, and no refunds or credits are given for partial billing periods or unused content.
- Trials and promotions. A trial or promotional price converts automatically to a paid subscription unless you cancel before the trial or promotional period ends.
2.Gold packs (one-time purchases)
- Instant delivery. Gold is credited to your account immediately after purchase. Once delivery has occurred, gold purchases are non-refundable except where a refund is required by mandatory law.
- Refunded payments remove the gold. If a payment used to buy gold is refunded, reversed or charged back, we may remove the corresponding gold (and anything obtained with it) from the account, as set out in the Terms.
3.Your legal rights (right of withdrawal)
Where consumer law grants a withdrawal period for digital services, you expressly consent at checkout to immediate access to the paid content, and you acknowledge that — to the extent permitted by law — the right of withdrawal is lost once the digital content has been supplied. Nothing on this page limits any right that mandatory consumer law gives you: where such law requires a refund, we honour it.
4.Purchases made through an app store
If you purchased through an app store (Apple App Store, Google Play), that store is the merchant for your purchase and its billing and refund rules apply instead of this page. Please request refunds for those purchases directly from the store.
5.How to ask about a charge
- Payments on our website are processed by Paddle, our authorized reseller and merchant of record. Paddle’s name may appear on your bank statement, and refund requests for web purchases can be made either to us or through the receipt Paddle emails you.
- Something looks wrong? For duplicate charges, payments you don’t recognize, or purchases made by mistake, contact us at info@laleturkishlearning.com (or via the contact page) and we will look into it with Paddle promptly.
- Where a refund is issued — because the law requires it or we agree one is fair — it is returned by Paddle to the original payment method.