Terms of Service.

You must be at least 13 years old (or the higher minimum age required in your country for consenting to online services) to use the Service. If you are under 18, you may use the Service only with the involvement and consent of a parent or legal guardian who agrees to these Terms on your behalf. By using the Service you represent that you meet these requirements and that any registration information you provide is accurate.

• You need an account to use the learning application. You may register with an email address and password or through a supported sign-in provider (such as Google).
• You are responsible for keeping your credentials confidential and for all activity under your account. Notify us immediately at info@laleturkishlearning.com if you suspect unauthorised use.
• You agree to provide truthful information and to use the Service for personal, non-commercial language learning only, unless we agree otherwise in writing.
• We may suspend or terminate accounts that violate these Terms, abuse the Service, or create risk for us or other users (see Section 12).

• Free plan. Parts of the Service are available free of charge. We may change what the free plan includes at any time.
• Paid plans. Paid subscriptions (such as Plus or Premium) are billed in advance on a recurring basis (monthly or annually) at the prices shown at the time of purchase, plus any applicable taxes. Unless required otherwise by law, prices may change for future billing periods with prior notice.
• Auto-renewal. Subscriptions renew automatically until cancelled. You can cancel at any time from your account; cancellation takes effect at the end of the current billing period, and you keep access until then.
• Free trials and promotions. If we offer a trial or promotional price, it converts automatically to a paid subscription at the then-current price unless you cancel before the trial or promotional period ends. Unless stated otherwise, trials and promotions are limited to one per person and may not be combined.
• Refunds. Except where a refund is required by mandatory law, payments are non-refundable and no refunds or credits are given for partial periods or unused content. If you purchase through an app store (Apple App Store, Google Play), that store’s billing and refund rules apply instead.
• Right of withdrawal (digital content). Where consumer law grants a withdrawal period for digital services, you expressly consent to immediate access to the paid content and acknowledge that, to the extent permitted by law, the right of withdrawal is lost once digital content has been supplied.

You agree not to:

• copy, scrape, download in bulk, resell, redistribute, publicly display or create derivative works from our lessons, audio, images, vocabulary data or any other content of the Service;
• share, sell or transfer your account, or circumvent plan limits, access controls or payment requirements;
• reverse engineer, decompile or attempt to extract the source code, models or data of the Service, except where such restriction is prohibited by law;
• use bots, automated scripts or bulk requests, interfere with the operation or security of the Service, or probe or test its vulnerabilities without our written permission;
• use the Service to develop a competing product, to train machine-learning models on our content, or for any unlawful, harmful or deceptive purpose;
• upload or transmit malicious code, or content that is illegal, infringing, hateful or harassing.

The Service and everything in it — including lessons, curriculum, texts, translations, audio, illustrations, photographs, logos, the Lale name and tulip mark, software, design and the compilation of all of the above — are owned by Lale or our licensors and are protected by copyright, trademark and other intellectual-property laws of Türkiye and other countries. We grant you a limited, personal, non-exclusive, non-transferable, revocable licence to access and use the Service for your own language learning. No other rights are granted. All rights not expressly granted are reserved.

If you send us feedback, suggestions, reviews, testimonials or ideas about the Service, you grant us a perpetual, worldwide, royalty-free, transferable licence to use, reproduce, modify and incorporate them into the Service and our marketing without obligation or compensation to you, and you waive any moral rights to the extent permitted by law. Anything you submit must be yours to give and must not infringe anyone’s rights.

The Service may include points, XP, streaks, badges, levels, leaderboards and similar virtual features. These exist only to support your learning: they have no monetary value, are not your property, and cannot be sold, transferred, exchanged or redeemed for money or anything of value. We may modify, rebalance, reset or discontinue virtual features at any time (for example to fix bugs, prevent abuse, or evolve the curriculum) without liability or compensation.

Lale certificates recognise completion of Lale’s own curriculum at levels that are aligned with the CEFR framework. They are not issued, accredited or endorsed by the Council of Europe, any government, examination board, or educational institution, and we make no promise that any third party (employer, school, immigration authority or otherwise) will accept them. Certificate verification at our website confirms only that a certificate was issued by Lale with the stated details.

Certificates are issued only after passing the relevant level exam while holding an eligible plan. As digital content, certificate issuance is final and non-refundable (Section 3). If a payment used to obtain certificate access is refunded, reversed or charged back, we may revoke certificates issued under that payment — revoked certificates no longer verify.

The Service relies on third-party providers (for example Google sign-in, payment processors, app stores and hosting providers). Their services are governed by their own terms and privacy policies, and we are not responsible for them. If you sign in with Google, your use of Google’s service is subject to Google’s terms.

If you access Lale through an app downloaded from the Apple App Store or Google Play: these Terms are between you and Lale only — not with Apple or Google; the store is not responsible for the app or its content, maintenance or support; and to the extent permitted, Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you. Your use must also comply with the store’s own usage rules.

The Service is provided “as is” and “as available”. To the maximum extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose and non-infringement. We do not warrant that the Service will be uninterrupted, error-free or secure, that content is complete or free of inaccuracies, or that you will achieve any particular learning outcome, exam result or level of proficiency. Language learning results depend on your own effort and circumstances. Features labelled beta, preview or coming soon are experimental, may change or be withdrawn at any time, and are provided with no commitments. Nothing in the Service is professional, legal or official-examination advice.

To the maximum extent permitted by applicable law: (a) Lale and its founders, employees and suppliers shall not be liable for any indirect, incidental, special, consequential, punitive or exemplary damages, or for loss of profits, revenue, data, goodwill or opportunity, arising out of or related to the Service or these Terms; and (b) our total aggregate liability for all claims in any 12-month period shall not exceed the greater of (i) the amounts you paid us for the Service in those 12 months and (ii) EUR 50. These limits apply regardless of the theory of liability and even if we were advised of the possibility of damage.

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law (for example liability for wilful misconduct or gross negligence), or affects mandatory statutory rights you hold as a consumer in your country of residence.

• You agree to indemnify and hold Lale harmless from claims, damages and reasonable costs (including legal fees) arising from your breach of these Terms or misuse of the Service, to the extent permitted by law.
• We may suspend or terminate your access (with or without notice, depending on severity) if you materially breach these Terms, if required by law, or if we discontinue the Service. Where reasonable, we will give notice first.
• We may delete accounts that have been inactive for an extended period (at least 24 months), after first notifying the account’s email address and giving reasonable time to sign back in.
• You may stop using the Service and request account deletion at any time (see the Privacy Policy). Sections that by their nature should survive termination (including 5, 6, 7, 10, 11, 12 and 14) survive.

We are constantly improving Lale and may add, change or remove features. We may also update these Terms; if a change is material we will give reasonable advance notice (for example by email or an in-app notice). The updated Terms apply from their effective date, and your continued use of the Service after that date constitutes acceptance. If you do not agree, stop using the Service and, if you have a paid plan, you may cancel before the change takes effect.

These Terms are governed by the laws of the Republic of Türkiye, excluding its conflict-of-law rules. The courts and enforcement offices of Istanbul (Çağlayan) shall have jurisdiction, and consumers in Türkiye may also apply to Consumer Arbitration Boards and Consumer Courts within the statutory monetary limits. To the extent permitted by applicable law, disputes shall be resolved on an individual basis and not as part of a class, collective or representative action. If you are a consumer residing in another country, you additionally keep any protection granted by mandatory provisions of the law of your country of residence, and nothing in this section deprives you of that protection.

We respect intellectual-property rights and expect the same from our users. If you believe content in the Service infringes your copyright or other rights, email info@laleturkishlearning.com with: (a) identification of the work and of the allegedly infringing material (with its location in the Service); (b) your name and contact details; (c) a statement that you believe in good faith the use is not authorised; and (d) a statement, under penalty of perjury where applicable, that the information is accurate and that you are the rights holder or authorised to act for them. We will review complaints promptly and remove or disable access to infringing material where appropriate.

• Entire agreement. These Terms and the Privacy Policy are the entire agreement between you and us regarding the Service.
• Electronic communications. You consent to receive notices and communications about the Service electronically (by email to your account address or in the app); electronic notices satisfy any requirement that a communication be in writing.
• Severability. If any provision is found unenforceable, it will be modified to the minimum extent necessary, and the rest remains in effect.
• No waiver. Our failure to enforce a provision is not a waiver of it.
• Assignment. You may not assign these Terms; we may assign them in connection with a merger, acquisition or sale of assets, with notice to you.
• Compliance. You may not use the Service in violation of applicable export-control or sanctions laws, and you represent that you are not on any restricted-party list.
• Force majeure. We are not liable for delays or failures caused by events beyond our reasonable control.

Questions about these Terms? Write to info@laleturkishlearning.com or use our contact page.